My pal Kevin pointed me to this post from danah boyd in which she explains why she doesn’t patronize the library buildings in her vicinity.
I use the word “buildings” advisedly, of course, because as any academic must, danah uses library services, and she says as much. She also recognizes the value that libraries (buildings and services) provide to their patrons and their communities, which is going pretty far for someone who doesn’t use the buildings, and I’m happy to see it.
For what it’s worth, there are good librarians and bad librarians, and the public librarians danah ran into as a kid strike me as pretty lousy librarians. It’s worth thinking, though, about the roles that public librarians and public libraries have been expected to serve vis-a-vis children. Not a few parents would have read danah’s librarian the Riot Act had she not yanked V.C. Andrews out of danah’s young hands, because some parents think (erroneously) that librarians exist to be in loco parentis. It’s a hard, hard place to be in, and I can’t tell you how glad I am that that’s not my niche in librarianship.
I don’t know how old danah is and won’t dare speculate, but I will say that the atmosphere in public library buildings, especially in children’s sections, has changed a lot in the last decade or two, to the point that every other letter-to-the-editor in American Libraries is some yobbo whinging about how loud libraries have gotten, and isn’t it a librarian’s job to shut everybody up? (More of the in loco parentis bushwa, I guess, except now librarians are everybody’s mommy or daddy. Bah.) I think danah might be pleasantly surprised at what her local public library building is like these days, if she got up the courage to go back.
I understand fear and loathing of academic library buildings, though. I truly do. My dirty little secret is that I don’t like them very much either and never have, and I’ve been tooling through them since my early teens.
Librarians have been clinging like grim death to the physical lately. The physical building. The physical book. The physical presence. As usual, the easiest way to figure out why is to follow the money: librarians are so strongly associated with the physical building, the physical book, and the physical presence that they are deeply and justifiably afraid that as information purveyors continually lose more physicality, they will be swept away.
Some responses to this have been useful; public and children’s librarians aren’t driving away the young danahs of this world quite so often any more. Some, not so much with the useful, I’m afraid—and I suspect everybody here knows where I’d go with that if this post weren’t already long enough.
It would be worth a paper, visibility and in- in library service. We hang some of our dirty laundry out there for everybody to see (as I’ve remarked about OPAC design already), yet much of what we do is still so invisible that people have to ask me what on earth I study in library school.
Personally, I’d like to see some of that change. Part of the change, however, would involve changing the way librarians view themselves and their buildings and their systems, so it’s not something I can exactly force. Even so.
Libraries are unbelievably complex systems. I love a good system, myself, and I can lose myself for hours or days contemplating the gears and pistons that keep libraries running. Librarians have spent a lot of time trying to convince people that libraries practically run themselves, though, mostly so that people feel more comfortable inside them.
C’mon, though. People aren’t stupid. They sense we’re holding out on them. (”Hit control-C twice, click the Thesaurus link, type your query, then select from the list… wasn’t that easy, now?”) So maybe it’s time we stopped? Yes, it would mean admitting that maybe we haven’t built the world’s best or friendliest information-access systems. (Past time we admitted that anyway, but you all knew I’d say that, right?) Yes, it would mean admitting that library buildings can be scary places. Yes, it would mean admitting that librarians don’t always have all the answers. Yes, it would mean admitting that our selection heuristics aren’t perfect just because we have MLSes.
But it would also mean humanizing our profession to our patrons, and broadening their awareness of who we are and what we do. How can that possibly be bad?