Caveat Lector

I must say, the customer service I’ve endured since moving to Fairfax has been the worst part of the experience.

First there was Verizon (pause for collective groan), which managed to tell me an incorrect phone number (which I duly passed on to all my friends-relations-and-business-associates) and then allowed me to sign up for DSL on that wrong number without ONCE checking the correspondence between self and number.

So, okay, that’s been straightened out awhile, and today I got the email that said my DSL had been turned on. Yay. Unpack modem, plug in… the DSL blinkenlight won’t stop blinking. No engineer I, but I do know that’s a bad sign. But, hey, while I was working, David picked up a phone call that was a Verizon recording telling us our DSL was now on. So it must be on, right?

I do all the little troubleshooting things, and then I roll my eyes and call ’em up. “We’re having an outage,” says the calm recorded voice.

*headdesk* You morons couldn’t have stopped the startup calls in my area from going out?

And then there’s Apple Federal Credit Union. I love these guys. They’re funny, in a Keystone-Kops kind of way. First, we find out that they do not in fact dispense cash from anything but an ATM, so if you have an unusual request (such as, say, quarter rolls for laundry), you’re out of luck, bub. No customer service for you. Back of the line!

I emailed them about this. They confirmed it was policy. Yeah, okay.

My ATM card came the other day. Mine. Alone. No card for my husband. You know, the other name on the account?

*HEADDESK*

To hell with ’em. I’m moving us to United Bank. They, I am told, allow their tellers to dispense coinage.