Go United!
No, no, no, not the soccer team, what do I care about soccer?
I did some site cruising for good trips to take the cats on, and United Airlines slugged it out with American for the best deals, so I called United first.
One mild peeve: they charge you for calling them, even when it’s impossible to do the reservation online (as it is with pets). They ought to waive the charge if it’s not an online-able reservation.
Anyway, we disposed of the reservation and everything was hunkydory until we hit a snag—the eensy-weensy planes they use between Madison and Chicago only ever allow one flying pet.
Oh, spit. I started surfing Van Galder to see if they’ll let the cats on the bus.
“Let me talk to my support desk,” the nice operator said, “and I’ll see what I can do.” Ninety seconds later, “It’s taken care of. Both your pets can go with you in the cabin. Can I assist you with any other travel plans today?”
Wow. Kudos for customer service, there. And thanks.